Privacy Policy

Effective Date: April 22, 2025

At Colchester Appliance Repairs, we are committed to safeguarding the privacy of our customers and website visitors. This policy outlines how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Postal address
• Details about your appliance and repair needs
• IP address and browser information (via cookies)

2. How We Use Your Information

Your information is used to:

• Provide and manage our repair services
• Respond to inquiries and provide customer support
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests in operating our business

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers assisting in our operations
• Legal authorities when required by law

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

Under the UK GDPR, you have rights to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

8. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

Colchester Appliance Repairs
67 Ipswich Road
Colchester CO4 0EQ
Phone: 01206 430 230
Email: info@colchesterdomesticrepairs.co.uk

We may update this policy periodically. Please review it regularly to stay informed about how we protect your data.